Friday, November 04, 2005

CCD on your digital camera fuzzing Out?

One of my friends is quite in the know about technology. I happen onto this post describing problems with digital cameras manufactured from 2002 to 2004. He reported the following: Over time, the plastic encased CCD (the image sensor) started to be affected by heat changes and humidity, so a number of camera lines that were manufactured between 2002 and 2004 are now failing.

Intrigued by this, I went to the article on CCD failures he linked to read more about it.

Yup, it described exactly the kinds of problems I've been having with my Canon A70.

I went to the service notice section for my camera and found this item:
It has recently come to our attention that the vendor-supplied CCD image sensor used in this Canon digital camera may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.

Effective immediately, and regardless of warranty status, Canon will repair, free of charge, products exhibiting the above-mentioned malfunction if the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST).
I've called and they will send me a shipping box and form to fill out. Will report back how this all turns out.

Anyway, if you have a digital camera and your CCD is fuzzing out. Check the article on CCD failures to see if it seems to match what you are experiencing and track down your camera model at the manufacturer's home page. Maybe they have a repair program in place.


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